OUR SERVICE PHILOSOPHY
Black Oak Construction LLC is a unique kind of remodeling company. We’re passionate about helping people to create the lifestyle or business environment they’ve always dreamed of. Our clients enjoy developing a relationship with the Black Oak team. Our level of professionalism, customer service, and attention to detail is second to none. It takes a special team of designers and craftspeople to achieve this level of construction performance.
Black Oak’s award winning team is comprised of members who have a substantial background in residential and commercial construction. We remain updated on the latest materials and trends in residential and commercial design and construction so that we are able to find the best solutions for our clients. All our team members attend yearly classes to keep abreast of building codes and requirements. We make it our business to remain educated on remodeling issues such as mold and mildew, lead paint, and renewable building materials (Building Green).
Founder & managing member Scott Balentine began his construction career when he was discharged from the Army in 1993. As a rough-in and finish carpenter, he built new custom, semi-custom, and spec homes in the Des Moines area. He also completed remodeling projects, including several farm homes built in the late 1800’s. In the fall of 1998, Scott and his wife relocated to the Kansas City area, where Scott continued his career in construction as a construction manager.
In 2003, his employer became his business partner, and they started Lifestyles Custom Homes and Remodeling. Under Scott’s leadership, Lifestyles became one of Kansas City’s premier residential construction companies winning dozens of design, remodeling, and construction awards. Scott was recognized by Remodeling Magazine as one of the top 50 remodelers in the nation. Scott sold his shares of Lifestyles to his business partner in 2013, and moved into the commercial sector of construction.
Scott achieved his Certified Lead Carpenter certification in 1999 and his Certified Remodeler certification in 2002 through the National Association of the Remodeling Industry. Scott was the Certified Lead Carpenter class facilitator for Kansas City NARI from 2000 through 2006. Scott also sat on the NARI Board of Directors in 2003 and 2004, served as Vice President of Kansas City NARI in 2005, President in 2006, and Chairman of the Board in 2007. Scott also coordinated and managed Kansas City NARI’s 2007 Community Service Project “Operation Soldier Assist” in conjunction with the Kansas City Chapter of AUSA. This project consisted of remodeling the home of a disabled Iraq war veteran and involved over $150,000 worth of improvements.
The Interview: Select the right company
for your home or remodel
Whether designing & remodeling a single room in your home, building a new custom home, or renovating 5,000 square feet of retail space, our clients want the finished space to be striking, comfortable, and efficient. It needs to fit the way they live and work. The process of achieving remodeling, renovation, & construction goals should be smooth and successful as well. That’s why it’s so important to be sure the right design & build construction company has been selected.
WHAT’S THE FIRST STEP?
Before placing the first call to the Black Oak Construction team, take some time to consider exactly what it is you’d like to achieve. Most people call us with a rough idea of the project they want to complete and that’s O.K. We enjoy helping people focus their ideas to uncover the solution to their remodeling and building needs.
During our first meeting, we’ll discuss several key issues to help determine whether we can design a solution. We’ll talk about the type of remodeling, renovation, or new home project and the factors used to determine the need for it. To help organize your project expectations, we suggest making a list with two columns. In the first column include all the aspects of the project that are “must have”. In other words, the items or things that must be included to move forward with the project. The second column should be the “dream column”. It should include anything else you would like to see in the project if money were no object. The list will help us determine what your design and remodeling or building priorities are during our discussion.
KEY QUESTIONS WE WILL ASK
– Why are you considering a remodeling or custom home project?
– How will the space be used?
– Who will be the primary user(s) of the space?
– What effects are you expecting this project to have in your home or business?
– How will this project affect your day to day life and business during construction?
ADDITIONAL INFORMATION WE’LL NEED
FOR A COMPLETE EVALUATION
– How long have you been considering this project?
– How long do you plan on remaining in this home, or building space?
– Is the building owner assisting with the finish costs?
– Do you already have plans or designs? Have you selected any finishes?
– What is your time frame for completing this project?
– How much have you budgeted for this project?
– What kind of return do you expect from this home or building improvement investment?
QUESTIONS WE ENCOURAGE YOU ASK US
We also offer our prospective clients the opportunity to ask us plenty of questions as well. A remodeling project can have significant impact on the daily life of a family. Remodeling of any kind is typically a substantial investment and, like any investment, requires adequate research. Consider asking us, or any prospective construction company, questions such as:
– Were the employees and subcontractors easy to get along with?
– Did the contractor maintain a neat and organized jobsite?
– Was the contractor prompt and on time?
– Were there any communication problems with the contractor?
– How did the contractor handle change orders or unexpected circumstances?
– Did the contractor complete the project on time?
– Did the finished project match the original design?
– Would you hire this company again?
Black Oak Construction’s exceptional service doesn’t stop when the paint is dry. We want to ensure that your dream fulfillment continues for years to come. We understand that to maintain our excellent referral base, we’ve got to be there for our clients long after the construction dust has settled. We stand by our workmanship for a full 12 months. We’ll also make sure that you understand how to use and maintain the new products and materials we’ve installed in your home, office, or building.
Susan B. – Leawood, KS
I was most satisfied with the quality of the work that was done. Also, the project manager was phenomenal. He was great. I felt like they bent over backwards to make sure we were satisfied. Customer satisfaction was a big priority for them. They were wonderful and I plan on using them again for future projects. I trust their judgment. I would not hesitate to refer them or call them just for their assistance on something small.
Kathy G. – Mission Hills, KS
I was most satisfied with their designing and how they stayed within the budget. I was very happy.
Rhonda M. – Overland Park, KS
I think they just did everything right, the quality of the work and personal attention was just wonderful. They even took care of my dog!
Jerry W. – Leawood, KS
They did not fall short at all, and I will be calling them back for more work very soon.
Cody H – Shawnee, KS
I was greatly impressed with how Scott listened to what we wanted and found a way to make it happen, even though some of our requests were atypical. He was willing to think outside the box and find creative solutions for design challenges he probably hadn’t faced before. Scott is the best contractor I’ve ever worked with and I will hire him for any future projects and renovations. I’ve recommended him several times since our project was completed and will continue to do so. Working with Scott was a great experience and the finished project is very impressive.
Bruce Y. – Overland Park, KS
They never fell short, quality company. Very satisfied with their work and how they handled the job. If they saw something they didn’t like, it was changed and fixed.